BKK Riverside · 05:29

Today's run-sheet is ready

Hospitality operating system

Every booking,
closed.

The operating system for independent hotels. Sell direct, run every department, see everything live — and ask for anything by voice.

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Your hotel's day is already planned.

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The leak

15–25%

of top-line revenue goes to online travel agencies — and they hand back masked emails, no guest data, and no attribution.

Six tools. Zero shared truth.Bookings in one place, dining in another, transfers in a chat group.

One operating system. One source of truth.

Rooms, dining, tours, spa, transfers, housekeeping and marketing on one core — sold directly, run and measured from one place.

A day at the riverside

Meet Monday.
Yoonie's been up since 05:30.

Pull up a chair at a 40-room boutique hotel on the river in Bangkok. Here's how the day unfolds, hour by hour — and what each moment is worth to the business.

05:30

Operations

Every department starts with the same plan.

Before the first shift, Yoonie builds the day's run-sheet from live bookings and flight ETAs — pickups, room turnarounds and departures, assigned and prioritised.

No morning briefing scramble or whiteboard
Each staff member sees only their tasks, on their phone
Managers see the whole day before it starts

Run-sheet

MON 19 OCT

Pickup

SQ 976 · Eleanor Whitfield

Lands 10:40 · Door 4

Rooms

Room 105 turnaround

Ready by 10:40 · VIP

Tour

Chao Phraya sunset cruise

4 of 18 booked

09:10

Housekeeping · Front office

Rooms ready before the guest is.

Turnarounds are ranked by guest arrival time and VIP status, not by room number — so labour goes where revenue is about to walk in.

Shorter lobby waits and faster check-in
VIPs never wait on a dirty room
Housekeeping hours spent in priority order

Turnover board

RANKED BY ETA

Room 105 · Eleanor Whitfield

VIP · lands 10:40 · dirty

Room 305 · Hiroshi Tanaka

VIP · lands 14:20 · dirty

Room 212

No arrival today · clean

10:40

Transport

No missed pickups. No lost guests.

Drivers are dispatched against the flight's estimated arrival, and a bilingual card gives driver and guest the same door, plate and time.

Delays absorbed automatically, not by phone
Fewer calls to the front desk from arrivals
Every transfer tracked from landing to lobby

Arrival card

EN / TH

Welcome to Bangkok

Eleanor Whitfield

Door 4, Level 1 · Driver Somchai

White minivan · 1กก 1234

ยินดีต้อนรับสู่กรุงเทพฯ คนขับรอรับท่านที่ประตู 4 ชั้น 1

16:30

Tours · Revenue

Protect the margin on every departure.

Departures below their viable minimum are flagged early with the projected loss, while there's still time to merge, reschedule or notify guests.

Loss-making departures caught before they run
Vehicles and guides consolidated, not duplicated
Guests told early, not at the pier

Sunset cruise

DEPARTS 17:30

4 / 18

Below minimum

Minimum to operate: 8 guests

Merge departuresNotify guests

19:30

Sales · Marketing

Keep the commission. Keep the guest.

Guests book room, dining, experiences and transfers in one direct checkout — and every order carries the campaign that drove it.

No OTA commission on direct bookings
Larger baskets from bundled add-ons
Marketing spend measured order by order

Direct booking

NO COMMISSION

Stay

Deluxe River Balcony

2 nights

Dining

Riverside Cafe

Dinner for two

Transfer

Suvarnabhumi airport

Private minivan

Sourceinstagram / summer

Live visibility

Every room, task, vehicle and booking. Live.

One operational picture for the GM's desk and the housekeeper's phone. No radio calls, no whiteboards, no end-of-day reconciliation.

BKK-RIVERSIDE · OperationsMon 19 Oct · synced just now

Rooms

40 keys

Dirty
Cleaning
Clean
Inspected
Occupied

Dispatch

Run-sheet

Open

In progress

Done

Today's run-sheet57%

Direct share today

vs OTA

63%

+21 pts since go-live

Fleet

Airport pickups

SQ 976E. Whitfield
Landed · driver at Door 4
EK 372H. Tanaka
En route · ETA 11:20
TG 917M. Laurent
Scheduled · 14:05

Departures

Capacity vs minimum

08:00 Ayutthaya temples11/12
09:30 Floating market9/14
17:30 Sunset cruise4/18
Below minimum · merge or cancel

Activity

Live

10:58Room 105 inspected · Anan B.
10:54Direct booking · Deluxe River Balcony · instagram/summer
10:50Sunset cruise flagged below minimum
10:46SQ 976 landed · Somchai dispatched
10:42Room 105 marked clean · Noi P.

Spot bottlenecks before guests do
Late rooms, delayed flights and under-filled departures surface the moment they happen.
Every action timestamped and attributed
Who did what, when, and from which device — a complete operational audit trail.
One source of truth across every department
Front office, housekeeping, transport and F&B work from the same live data.

The Yoonie OS

An operating system.
Not another platform.

A platform adds one more tab. An operating system replaces the stack: every department, every guest and every transaction on one core.

Ask
Ask Yoonie — The whole property, one sentence away.
Query anything and dispatch anything, by voice.
See
Live visibility — Problems surface before guests feel them.
Every room, task, vehicle and booking, live in one view.
Sell
Direct commerce — Commission kept, basket size up.
Rooms, dining, tours, spa and transfers in a single checkout.
Run
Operations — Every department works the same plan.
Housekeeping, transport and tours run from one live run-sheet.
Data
Data core — First-party data with nothing to reconcile.
One structured record for every guest, room, order and task.

Layer 1 · Data

Data core

First-party data with nothing to reconcile.

Layer 2 · Run

Operations

Every department works the same plan.

Layer 3 · Sell

Direct commerce

Commission kept, basket size up.

Layer 4 · See

Live visibility

Problems surface before guests feel them.

Layer 5 · Ask

Ask Yoonie

The whole property, one sentence away.

Data & intelligence

Every guest who books with you should belong to you — their name, their number, their story, and the campaign that brought them.

One operating system, one clean data set — and recommendations that work for you, not a marketplace.

Every booking, stay, cover, tour, transfer, housekeeping action and campaign runs through one operating system. The result is complete, structured first-party data — and a recommendation engine that works for you, not a marketplace.

Sources

Direct bookings
Stays
Dining covers
Tours & transfers
Housekeeping & dispatch
Campaigns & UTM

Six sources in. One clean guest record out. Honestly? I do this in my sleep.

One structured guest record

Recommendations

Upsell

Offer the sunset cruise to Thursday arrivals staying 3+ nights

Campaign

Retarget past river-view guests for the rainy-season package

Package

Pair a spa credit with direct bookings from LINE

Inventory

Hold two Deluxe rooms for the returning-guest campaign

Independent of OTAs

Recommendations run on your first-party data, not a marketplace's.

Run your own campaigns

Build ad audiences from real stays — past river-view guests, spa lovers, Songkran families — run them on your ad and messaging channels, and see the bookings each campaign brings in.

Attribution on every order

Every booking carries its campaign, so marketing spend is measurable.

Direct revenue by source

Which campaigns your direct bookings came from, tracked on every order. Illustrative data.

Instagram38%
Google27%
LINE19%
Newsletter11%
Walk-in5%

Instagram drove 38% of direct revenue. Budget sorted.

Return on investment

What would direct bookings be worth to you?

Annual room revenue฿40MBooked through OTAs today60%Average OTA commission18%Share you move to direct25%

Psst — drag the sliders. Let's see what OTAs are really costing you.

Commission kept every year

฿0

Illustrative estimate: revenue × OTA share × share moved direct × commission. Your results will vary.

Ask Yoonie

Run the property by voice.

Ask anything about your operation. Yoonie reads live data across rooms, guests, orders and dispatch — then acts on it.

Tap the mic or choose a request

What do you need?

Ask about arrivals, revenue, tours or transfers — or tell Yoonie what to do.

System states

Listening. Waiting for a request from the team.

Demo responses. Yoonie answers from your property's live data.

See you at check-in!